FragAva
DETry Ava

Built in Zurich · Database in the EU

Your business
on WhatsApp.
For your team.
And your guests. New · Pilot phase

What you tell Ava once, she knows for your team and, once you approve it, for guests. What she doesn't know, she asks you.

Try it freeTry Ava

For your team: no app, no login.

Ava

Restaurant Rössli

WhatsApp

  1. How do I close the till?

  2. 1. Close all tables. 2. Print the Z report. 3. Count the cash. 4. Leave 300 CHF, the rest goes into the safe.

Restaurant Rössli

Digital assistant

WhatsApp

  1. Do you have a table for 4 on Friday?

  2. Friday is free. What time?

    18:3019:3020:30

  3. Booked: Friday, 19:30, 4 people.

One knowledge base, two channels.

Every entry starts out for your team only.

Internal knowledge never reaches guests; the database enforces it.

Who gets which entry
EntryTeamGuests
Sunday opening hours10 am to 3 pmAlso for guests: onyesyes
Safe codeAlso for guests: offyesno

For your team

Live

Asked in every language.

Maintained once, in one language.

  • DeutschWie mache ich den Kassenabschluss?
  • PortuguêsOnde fica a chave da cave?
  • ShqipKu janë dorezat e kuzhinës?
  • SchwiizerdütschWo isch de Schlüssel vom Chäller?
  • УкраїнськаДе аптечка?

Try it yourself.

Real answers from a fictional Swiss business, so in German. Tap a question.

Business

What Sara might ask

Ava

Restaurant Rössli

WhatsApp

  1. Hoi! Frag mich etwas.

Tap a question above …

Asked once.
Known for good.

  1. Monday, 17:02

    Tiago asks something new. Ava asks you.

    Tiago's phone

    1. How do I descale the new coffee machine?

      17:02

    2. I don't know that yet. I'm asking the managers and will get back to you.

      17:02

  2. Monday, 17:13

    You answer by voice message and approve the entry.

    Your phone

    1. Saved ✅ Next time I'll answer it myself.

      17:13

  3. Thursday, 09:14

    Ana asks in Portuguese. Your phone stays quiet.

    Ana's phone

    1. À segunda-feira, antes de abrir: menu «Pflege», depois «Entkalken». Uma pastilha no depósito. Demora 20 minutos.

      09:14

    Your phone: No new message

Also

Announcements
translated, with read status
Checklists
with proof
Daily report
every morning
Sick notes
via WhatsApp
New staff
the essentials first

For your guests

New · Pilot phase

Reservations on WhatsApp, on your own number.

Ava takes them, around the clock.

About a third
of reservations come in by phone.
36.5 %
of guests book on the day of their visit.
foratable 2025 · Source

Restaurant Rössli

Ava · digital assistant

WhatsApp

  1. 1First contact

    1. Open on Sunday?

    2. Hello! I'm Ava, the digital assistant of Rössli. Sunday: 10 am to 3 pm.

  2. 2Reservation

    1. Table for 4, Friday 19:30?

    2. Is this correct? Fri, 19:30 · 4 people · Meier

      ConfirmChange

  3. 3Reminder

    1. Reminder: tomorrow, 19:30, 4 people.

      I'm comingCancel

    2. Thanks, we look forward to seeing you!

  • Opening hours, directions, menu
  • Allergens only from checked details
  • Pickup orders, paid on site
  • «Mensch» brings in your team
  • Review request after the visit

Your number stays yours.

The WhatsApp Business app usually stays usable.

Become a pilot

Pilot businesses start first, as soon as Meta approves the connection.

You see what's missing.

What Ava couldn't answer, by frequency.

Soon: what your guests ask, too.New · Pilot phase

Knowledge gaps

Last 30 days

  • 7

    How do I swap a shift?

  • 5

    Who orders from the beverage supplier?

  • 3

    Where are the spare keys?

Sample data

Ava makes nothing up.

A question comes in
Is it in your knowledge?

Yes

Answer from one entry

No

Ava asks you

  • Only from your knowledge

    Only entries you've approved.

  • Asking beats guessing

    If something is unclear, Ava asks back. Identical questions reach you once.

  • Database in the EU

    Every business isolated. Language processing via OpenAI and Anthropic (USA), no AI training. You are responsible for the data; we process it on your behalf.

Ready in 20 minutes.

  1. 1Create an account2 min

    Email, business, industry.

  2. 2Add your knowledge15 min

    Answer questions, upload documents or let Ava read your website. You approve.

  3. 3Invite your team3 min

    A link in the group chat or a QR code in the staff room.

Your team does exactly one thing: message a number.

Connect your guest WhatsAppNew · Pilot phase

Not part of the 20 minutes: connect your number through your Meta account and add a payment method there.

90 days. Free.

  • Free until 90 days have passed or Ava has confirmed 30 reservations or orders, whichever comes first. After that, you have 7 days to decide.
  • No credit card, nothing renews by itself.
  • You set it up yourself; if you like, we help on a video call.
If you write, you get an answer from us, not from a ticket system.
Niklas BernhardCo-founderDaniel Vincent HaukCo-founder

Become a pilot

We only use your details to reply to you.

Prefer email? hallo@fragava.com

Questions

Anything else? Write to hallo@fragava.com

Does my number stay mine?

Yes. It stays with you, even if you cancel FragAva.

Can my team still reply themselves?

Yes. If your team replies to a guest, Ava pauses there for 12 hours.

What does a guest see, and what not?

What you release for guests, the menu and their reservation. Nothing internal.

What does Ava say about allergens?

Only what you've checked per dish. Questions about tolerance go to your staff.

Where does the data live?

Database and files in the EU. Language processing via OpenAI and Anthropic in the USA, no AI training.

What does FragAva cost?

You'll know the price before you decide. No setup fee, cancel monthly. Meta charges some guest messages, such as reminders, directly to you.

Answer it once.
Ava takes it from there.

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